Frequently Asked Questions

Do I need an appointment?


An appointment is required if you want to choose fabric with the help of our Fabric Specialist; however, a fabric appointment is not scheduled until after you have emailed us your photo and agreed to the quote. Email a picture and a note about your project to information@kaychesterfield.com to get started!




What is the first step in the process?


Send an email to information@kaychesterfield.com with a photo of the piece(s) of furniture and a short note about the work you want done. We will respond within 2 days with a quote. No need to schlep your furniture down to the shop in order to receive a quote. Communicating by email saves everyone time and energy and let's us get the process started quickly.




When do I need to bring in my furniture?


Not yet! After you have agreed on the quoted price to reupholster your furniture, and have picked out the fabric, we will call and let you know to bring your piece(s) in. We use a queue system to keep our workshop moving quickly and smoothly. Therefore, our policy is to not have customers deliver furniture to us until we have their fabric and deposit on hand. Bringing in furniture is often the last step before it goes into work.




What is your lead time?


This changes weekly; however, we tend to run a lead time of 4-6 weeks once your fabric has been received.




Do you have fabrics samples that I can test at home?


Yes, all you need to do is leave a credit card number with us, we do not run it, we just hold onto the number until you return our books or fabric sample. We shred the number once you return the fabric.




How do I get a quote for labor only?


The best first step is to email a picture and a description of the work you want done to information@kaychesterfield.com. We quote labor easily and quickly via email. Please include furniture dimensions, if possible. We will contact you if we have follow up questions.




Do I need an appointment to drop off my furniture?


No, you do not need an appointment for this, however, drop off hours are 8:30am-3:00pm M-F. To run a smooth and efficient shop, we request that customers wait until the Project Manager has received your fabric, before we receive the furniture. Once the fabric has arrived, we will contact you that we are now ready to receive your piece. Please do not bring in your furniuture without first being requested by the Project Manager.




Do you have a parking lot?


Yes!




Where are you located?


Right near the north parking entrance to the Oakland Coliseum. You can see our large ‘Kay’ sign from highway 880. Our address is 6365 Coliseum Way, Oakland, CA 94621.




My piece is small and not difficult to reupholster so why does it take many weeks to complete the work?


Once your furniture and fabric are at our workshop your order goes into a queue. Pieces are worked on in order of receipt. We try and get all pieces through our in-house production system as quickly as possible. As you know, re-upholstery is a time-intensive craft, with everything being done by professional human hands. We go as quickly as we can without compromising quality workmanship.




Do you offer pick-up and delivery services?


We can recommend trusted local companies for reliable pick up and delivery. We do not have delivery services in-house.





Receiving hours:

8:00 am - 3:00 pm Mon.-Fri.

510-533-5565

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